Terms & Conditions
copyright ©
All artwork and images on this site are the exclusive property of Radka SoulArt and are protected under International Copyright laws.
The images may not be reproduced, copied, transmitted, or manipulated without the written permission of Radka SoulArt. All rights reserved.
A purchase of an original artwork or its reproductions doesn't give the buyer the rights to distribute or reproduce the artwork without the prior written consent of Radka SoulArt.. The copyright of the artwork remains with the artist Radka SoulArt.
If you wish to use an image from this site for personal or commercial use, like flyers, events, promotions, books, illustrations, magazines etc. contact radkasoulart@yahoo.com to receive a written permission and eventually high resolution JPEG image. Artist Credits are required in all cases.
shipping policy
The following conditions define our shipping policy for all orders and purchases made on this site.
shipping location
All orders are shipped from Tenerife, Canary Islands, Spain. Please be aware that all international shippings from the Canary Islands, including shippings to the countries of EU undergo the custom precedure that can cause delays in delivery.
shipping procesure & shipping costs
All orders are shipped with the Spanish Postal Service, Correos, with a tracking number that is shared with the customer via Email as soon as order is shipped, to provide maximum transparency for both us and customers.
Most orders can be send as a certified letter (carta certificada) or a standard packages (Paq standard).
You can find the shipping prices here.
The final weight of shipping also includes the safest possible packaging.
​
​
​
Shipping of Original paintings
Original paintings with value of 500€ and more are always shipped as Paq Standard with additional insurance.
By larger paintings (50x50cm, 40x60cm and larger) that exceed the size limits of the Postal service, and which cuase additional costs, we offer the possibility of disattaching the canvas from its frame and send the painting in a tube, which reduces the size and weight of the sending. The organization of a new wooden frame, and the reattachment of the artwork on the frame is responsibility of the customer.
Taxes, custom fees and additional fees
Orders made on this site don't include any taxes or custom duties.
All shippings form the Canary Islands undergo custom procedure. The recipient is responsible to pay any applicable taxes and duties. Each country determines these charges and Radka SoulArt cannot offer any information about any additional costs. These fees will be collected by the Postal Service or other shipping company by delivery. If you want an estimate on these fees, please contact your local customs.
In case a shipment is not deliverable or accepted, the recipient will be charged all additional return fees caused to Radka SoulArt.
return, refund & cancellation
The customer has a right to cancel his purchase within 24hrs after the purchase is made on this site. We will start the shipping procedure after those 24hrs.
Also, the customer may return a purchase for any reason and receive full refund. Please see below for full information on our return policy.
​
​
returns
All returns must be sent within 14 days after delivery and have a tracking number that customer is obliged to share via email with us.
Send your shipping confirmation to: radkasoulart@yahoo.com
return process
To return an item, place it securely in its original or other secure packaging and ship your return with a Postal Service to the following address:
​
Radka Tiarksova (SoulArt)
Apartado de Correos 77
38680 Guía de Isora
Santa Cruz de Tenerife
Spain
​
IMPORTANT: In case you wish to use other shipping company than the postal service of your country, please contact us before to receive a different address for your sending!
​
Please note, that you are responsible for the security of your return, and any damage caused to the item by inadequate packaging might lead to partial or no refund.
Also note, that you are responsible for any return charges and guarantee of the return. Use always a trackable sending method; original paintings with value of 500€ or higher must be insured.
refund
After receiving your return and inspecting its condition, we will process your refund. This can take up to 5 days. Refunds might take 1-2 billing cycles to appear on your credit card statement depending on your credit card company.
We will notify you via email when your refund has been processed.
Exceptions
If your order arrives damaged, please contact us at the contact details bellow to arrange refund or exchange.
​
​
questions
If you have any questions about our Terms & Conditions, please contact us at:
​